Customer satisfaction is just a click away with short links

  • Collect valuable customer feedback by sending out surveys via SMS messages with short links and including a clear call-to-action.
  • Gather more survey responses by customizing and branding your short links so customers easily recognize your brand right away.
  • Use trackable short links to learn more about the geographic locations that drive the highest survey response rates.
Bitly short link to customer satisfaction survey

Get time-sensitive customer feedback with QR Codes

  • Grow your brand reputation by soliciting reviews and feedback from your customers in-store with the quick scan of a QR Code.
  • Streamline customer feedback at your restaurant or store by printing QR Codes on menus, table signs, or receipts. Then, offer extra rewards or discounts for completing the form.
  • Use QR Codes on presentations, webinars, or sales pitches to uncover how audiences feel about your content right after they see it.
QR code for customer feedback at Amma Cafe

Improve the customer experience with analytics

  • Access the real-time data behind each click and scan as customer responses roll in to gauge the effectiveness of your survey.
  • Discover where you’re receiving the most feedback from geographically and strategically implement changes over time.
  • Keep your finger on the pulse of customer happiness by delving into the data and analyzing trends with customizable charts.
Bitly Analytics UI

Streamline feedback with the Bitly Connections Platform

  • Optimize the feedback process by sharing surveys and feedback forms that are just a click or a scan away.
  • Manage and track all of your short links and QR Codes seamlessly in one easy-to-use platform.
  • Tap into all the tools you already know and love and make capturing feedback a breeze with Bitly’s 800+ integrations.
Bitly connections platform UI

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The Bitly Connections Platform

Use our URL shortener, QR Codes, and landing pages to engage your audience and connect them to the right information. Build, edit, and track it all in the Bitly Connections Platform.

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Short-links illustration example
URL Shortener Upward facing arrow
A comprehensive solution to help make every point of connection between your content and your audience more powerful.

Popular URL Shortening Features

  • URL shortening at scale
  • Custom links with your brand
  • URL redirects
  • Advanced analytics & tracking

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QR code options and sample of colors available
QR Codes Upward facing arrow
QR Code solutions for every customer, business and brand experience.

Popular QR Code Features

  • Fully customizable QR Codes
  • Dynamic QR Codes
  • QR Code types & destination options
  • Advanced analytics & tracking

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Various samples of Bitly Landing Pages
Landing Pages Upward facing arrow
Bitly Pages helps you create engaging, mobile-optimized landing pages in minutes.

Popular Landing Page Features

  • Custom URLs for social media
  • Customizable landing page
  • Easy-to-manage links
  • Link and landing page tracking

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What our customers are saying

Get closer to your audience
and customers today

Knowing how your clicks and scans are performing should be as easy as making them. Track, analyze, and optimize all your connections in one place.

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Connections Platform dashboard